Many new technologies have come onto the market in recent years. From portable to voice search to chatbots, these technologies are changing the way the travel and tourism industry communicates with their customers.
Many new technologies have come onto the market in recent years. From portable to voice search to chatbots, these technologies are changing the way the travel and tourism industry communicates with their customers. Companies operating in this industry can now better streamline their internal operations and have greater growth potential. Get In My Reforbes.
However, with these technologies available on the market, customer needs and expectations have also changed.
In this blog we discuss six technology trends that are changing the game for the travel and tourism business.
1. A widespread outdoor Wi-Fi areas
The demand for Wi-Fi in hotels is constantly increasing, but this demand for Wi-Fi has now increased from the interiors of hotels to the outdoors. The amount of Wi-Fi has increased and it is high time to consider travelers' needs for outdoor Wi-Fi.
According to the MarketWatch press release, "the worldwide market value for outdoor Wi-Fi in 2017 was $ 28.51 billion. By the end of the year 2023 he is to reach a value of 63.25 billion US dollars.
With smart devices and fast networks all over the world a high priority, many hotels and tourist locations offer their customers the privilege of providing more comprehensive and faster Internet services.
2. Improved customer service via A.I. Powered chatbots
Machine learning and AI can do wonders for the tourism and travel industries. Customer service can now be automated, and the travel industry is no longer limited to human interaction due to the integration of artificial intelligence. Expedia.com, KLM Royal Dutch Airlines and Booking.com are some examples of companies that use chatbots extensively.
Today, most Smart Travel Portal development services use chatbots to answer simple questions and direct visitors to nearby area attractions. Chatbots of intelligent A.I. Algorithms can keep guests informed about various services such as room, cabin and more. They can also help to reduce service times for guests and hotel employees. This strengthens the bond between businesses and consumers and creates a good reputation for the hotel and its services.
3. A shift toward voice search
Travelers hate wasting their time traveling. With the new Voice Search feature in smart devices, travelers no longer have to type and search for nearby locations.
In the second quarter of 2018, the worldwide market for voice search devices grew by 187% from 2017 onwards. The hotel industry also offers their guests voice command tools in their hotel rooms to make their stay effortless.
One of the best-known examples of language innovation in the hospitality industry is - Marriott, which, in collaboration with Amazon for Alexa, answers hotel questions for its guests. By 2019, more hotels will follow this trend to capitalize on the potential of voice technology and enable their customers to enjoy a smoother stay.
4. Portable devices for guests and hotel staff
Wearable technology can help hotels and tourist locations to track their guests. This helps maintain safety when guests walk out of the grid. Many hotels offer keyless access via portable devices.
With a new wrist gadget from Mont Blanc, you can book scanned barcodes for boarding passes, turn-by-turn navigation and Uber cabins directly from the screen.
Houston's Hotel Alessandra is another example of how wearable technology is being used to provide exceptional service to its customers.
5. Easy planning for apps
Smartphone apps are the new medium through which most bookings are made today. Improved features in these apps and the ability to book hotels and flights directly from the hand, delight the customers.
Apps can help travelers compare flights, find key attractions in a particular location, and plan their vacation. HotelTonight is the perfect example of mobile services that allow customers to book last-minute hotels through their app. Today, most travel and tourism companies choose to develop mobile applications for their businesses.
6. Virtual Reality Marketing
Virtual Reality (VR) is a new trend followed by many industries, and has great potential in the hospitality industry as well. Travelers have the opportunity to try out different rooms via VR devices. It helps customers make informed decisions before they arrive at the right place. Through VR, travel and tourism companies can offer their customers a comprehensive experience.
Lufthansa offers visitors their flight experience via a VR transmission.
Technologies like Chatbots / A.I., Wearable and more are still finding their way into the travel and tourism industry. In the future, such technologies will be increasingly used, and more use cases can be discovered using such technologies to provide the customer with a better user experience, increase operational efficiency, and reduce costs.