gily dror

Customer and Account Management Department Manager

• Supervised and led 10 employees to high performance levels in cross-functional matrix management structure.
• Coordinated with operation team and CEO in developing project plans for prioritized initiatives.
• Managed logistics operations to meet customer expectations and financial standards and policies.
• Worked with operation team to resolve customer problems, improve operations, and provide exceptional customer service.
• Investigated and resolved customer complaints to foster satisfaction.
• Updated and maintained database of existing and potential customers.
• Supported marketing programs and campaigns with content and messaging to drive demand.
• Generate leads, client proposals and presentations communication.
• Communicate and coordinate with local suppliers and contracted personnel

Validation and Verification Engineer
CMT Technologies
• Create and maintain test plans according to risk analysis matrix and system and SW specifications.
• Create, validate, and maintain new test methods, including validation of new SW/HW and applying proper test method validation techniques (TMV).
• Participate in designing new features and requirements for the product.
• Work closely with other R&D and QA team members.