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ABOUT
מומחה לאפיון מוצרים וניתוח מערכות עם ניסיון עשיר בליווי סטארט-אפים וחברות פיתוח. אני עוזר ליזמים וחברות לחסוך זמן וכסף יקר על ידי הפיכת רעיונות מורכבים למסמכי אפיון (PRD) מדויקים וחדים.
בשימוש במתודולוגיית SpeakScope, אני מבצע "בקרת איכות" לרעיון שלכם עוד לפני שנכתבה שורת קוד אחת, ומזהה סיכונים שעלולים לעלות לכם אלפי דולרים בהמשך הדר
בשימוש במתודולוגיית SpeakScope, אני מבצע "בקרת איכות" לרעיון שלכם עוד לפני שנכתבה שורת קוד אחת, ומזהה סיכונים שעלולים לעלות לכם אלפי דולרים בהמשך הדר
LANGUAGES
English
Native or bilingual proficiency
Russian
Native or bilingual proficiency
Hebrew
Professional working proficiency
SKILL DETAILS
Sales & Marketing
Growth Hacker, Growth Hacking
Feasibility Study
Writing & Editing
Business Plan Writing
Creative Writing
Technical Writing
Technology
System Analysis
Project Management
AI, Artificial Intelligence
Speech, Voice Recognition
Chatbot & AI Agent Developer
Software & Programming
BI, Data Science, Big Data
Technical Requirement Specifications
Design & Graphics
Template Design
Generative AI Designer
EMPLOYMENT HISTORY
January
2026
-
Today
Customer Success Manager and Growth Specialist
SpeakScope- Driving adoption for an AI-powered tool that transforms voice and text prompts into professional PRDs, SOWs, and technical specifications.
- Helping freelancers and clients eliminate "scope creep" by automating project roadmaps and cost estimations.
- Managing the end-to-end customer journey, focusing on onboarding experience and user retention strategies.
- Scaling the product’s presence across international professional communities and affiliate networks.
- Enhancing product-market fit by bridging the gap between user feedback and technical development.
May
2021
-
April
2023
Senior Technician
Wind Mobility- Led and managed a team of 10 warehouse technicians, coordinating repair workflows, training, and performance in the repair center to ensure fast turnaround and high reliability of the shared e-scooter fleet, directly supporting user satisfaction and service availability.
- Optimized warehouse maintenance processes, troubleshooting protocols, and quality checks, significantly reducing repair times and scooter downtime, which improved fleet readiness, user adoption rates, and overall customer retention in urban mobility.
- Applied advanced analytical and problem-solving skills to diagnose and repair complex scooter issues in the warehouse, proactively identifying patterns from repairs to recommend product improvements and enhance the end-user experience
December
2017
-
December
2019
Production and Promotion manager
Kamastone.ru and Sova2000.ru- Led cross-functional teams to optimize production workflows, ensuring timely delivery of high-quality decorative gypsum stones and concrete products aligned with customer goals and enhanced overall satisfaction.
- Conducted in-depth analysis of customer needs, market trends, and competitor strategies to identify opportunities for product improvements, including personalized solutions using advanced gypsum additives from Sova2000.ru.
- Built and maintained strong, long-term client relationships, proactively gathering feedback to refine offerings, drive retention, and increase customer success metrics such as product adoption and loyalty in the decorative stone and gypsum industry.
October
2009
-
December
2018
Deputy Head
Rostile, wholesale and retail trade in ceramic tiles, porcelain stoneware and related products- Identified organizational and client business challenges, developed and implemented targeted solutions that improved operational efficiency, profitability, and customer satisfaction — solving problems proactively to drive long-term success for retail clients and end-users.
- Built and maintained strong relationships with wholesale and retail customers, utilizing CRM systems to track interactions, gather feedback, personalize offerings (including design consultations), and increase customer retention and loyalty through tailored recommendations and support.
- Led the full cycle of opening and developing new ceramic tile stores from planning to profitability, including site selection, team recruitment and training, supply chain setup, logistics optimization, promotional campaigns, and launch events — resulting in successful store performance and enhanced customer experience.
- Analyzed economic reports, competitive landscape, and sales data to propose ideas for increasing profitability, optimizing processes, and enhancing customer service; managed HR activities, staff training, and promotions to ensure high team performance and consistent quality of client support.
COURSES & CERTIFICATIONS
June
2020
A.T.I. English
Oranim College- Intensive training for international exams in English: AMIR, TOEFL and IELTS.
EDUCATION
2008
-
2013
BBA
Perm State University- Management of an Organization with a specialization in Innovation Management
VOLUNTEER WORK
March
2020
-
April
2020
A volunteer at a soup kitchen
Beit Refael- At a soup kitchen in Eilat by the name of “Beit Refael”, we were helping with handing out food to needy people.