5 Key Features to Look For In Delivery Management Software

Deliveries are becoming a herculean undertaking due to shrinking delivery times, rising customer demands, and price wars. It's critical to have stable last-mile delivery operations in order to strike the correct balance between all of these factors. A delivery management system can help firms cut expenses, speed up deliveries, and keep customers loyal. However, not all delivery management software on the market will solve your problems.

Before you invest in delivery tracking software, here's a quick checklist of features to look for

• Control Tower
• crowd-sourcing methods
• Customer Experience
• Online Chat 
• Mobility

Control Tower - Gaining visibility into a multi-party, consumer-driven supply chain network can be a difficult issue when it comes to logistics. A delivery management platform is driven by a digital control tower enables organizations to obtain real-time visibility for all orders on a single screen, allowing logistics stakeholders to act on issues such as pick-up issues, route-wise performance, delivery delays, and so on. The DCT is powered by alerting mechanisms that proactively send out dispersed messages to the relevant stakeholders in the event of exceptions such as delays, suspicions of theft, non-compliance with the SoP, expiration paperwork, and so on. It enables proactive monitoring of exceptions involving any transporter or shipment, as well as simple and quick alarm resolution methods. DCT enables businesses to reduce shipping costs, expedite exception handling, and achieve a flawless order index.

Crowd-sourcing methods - During busy business hours, scaling operations becomes challenging, resulting in a loss of business opportunity. Drivers can be promptly on board and duties assigned based on urgency, proximity, and cost with today's delivery management software.

Customer Experience - With proactive alerts and notifications on ETAs and delays, businesses can keep consumers informed at every step of the delivery process and provide a predictable, superior, and consistent customer experience. It enables clients to have an interactive track-and-trace experience that retains, engages and delights them. Customers can benefit from a self-service delivery model in which they can adjust the delivery time and location on the go.

Online Chat - When it comes to establishing a pleasant last-mile delivery experience, communication between the consumer and the delivery professional is crucial. Natural language processing is used to power an online chat platform embedded into modern delivery management software. It can react to client queries without the need for human intervention.

Mobility - Modern delivery management software provides drivers with an intuitive and powerful mobile app that allows logistics stakeholders to control task allocation, routing, and delivery sequence, as well as communicate with consumers in real-time.

This type of software automates delivery procedures and ensures that all necessary information is available to drivers ahead of time. When a driver logs onto the app, he can instantly begin working on the duties that have been allocated to him. All delivery information is promptly supplied to a digital control tower for logistics stakeholders to track, trace, and control delivery operations using intelligent linkages.

Courier Mitra delivery management software is empowering businesses to improve supply chain operations efficiency while also providing wonderful client experiences, and we also provide other services like Cloud-Based Software Solution, Courier Management System, Courier System, Courier Software, Courier Business for more information visit our official website  https://www.couriermitra.com/ or enjoy our services and add on your presence with our happy customers.